Egal написал:
БагираI написал(а):
что вы имеете в виду под "управлять"?
Если имеется в виду монитринг и настройка сервис деск, то по моему, он даже с 4.6С версией дружит.
А вообще рекомендую в инсталляциеонный гид заглянуть, - там все сказано: и версия систем (сэтэлитных) и уровень патчей оных.
а если там какаянть фича - чтобы реквесты "вести"? ну типа там через него запрос открыть, присобачить его к какойто разработке, типа отчета, потом когда отчет сдан и акт подписан, чтобы тудаже скан-копию присобачить - чтонть такое есть?
SAP Solution Manager features and functions include:
* mySAP Business Suite implementation -- SAP Solution Manager provides content that accelerates implementation. Configuration information and a process-driven approach to implementation speed the blueprint, configuration, and final preparation phases. SAP Solution Manager enables efficient project administration and centralized control of cross-component implementations.
* Global rollout -- The toolset eases process standardization and harmonization across organizations and locations by providing proven methodologies and all necessary functionality. You can more easily implement standardized settings at local sites, because configuration settings needn't be re-entered into local components.
* Synchronization of custom settings -- With SAP Solution Manager, you can maintain consistency as you customize your heterogeneous IT environment. It enables safer administration of customization, less error-prone replication of custom settings, and simpler consistency checks. SAP Solution Manager reduces manual synchronization efforts by automatically distributing custom settings to various systems simultaneously, and by centrally managing all requests to synchronize settings.
* Testing -- SAP Solution Manager speeds test preparation and execution. It provides a single point of access to the complete system landscape and enables centralized storage of testing material and test results to support cross-component tests.
* IT and application support -- The support desk included in SAP Solution Manager helps you manage incidents more efficiently and eases the settlement of support costs. Centralized handling of support messages makes the support organization more efficient.
* Solution monitoring -- SAP Solution Manager performs centralized, real-time monitoring of systems, business processes, and interfaces, which reduces administration effort. It can even monitor intersystem dependencies. Proactive monitoring helps you avoid critical situations, while automatic notifications enable fast response to issues.
* Service-level management and reporting -- SAP Solution Manager allows easy definition of service levels and provides automated reporting. Service reporting covers all systems in the solution landscape and provides a consolidated report containing the information you need to make strategic IT decisions.
* Service processing -- SAP Solution Manager makes appropriate service recommendations and delivers SAP support services. These include SAP Safeguarding, which helps you manage technical risk; SAP Solution Management Optimization, which helps you get the most from your SAP solutions; and SAP Empowering, which helps you manage your solutions.
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