Позиция в IT отделе SAP Help Desk.
Location: Moscow


SAP Consultant (SC) should have a high level of general SAP knowledge plus:

- good level of the English or German language
- good level of Microsoft Office software
- two primary tasks of SC are connected with the fact that he has more SAP knowledge than the average MAR user (SAP end user)

a) help users solve SAP problems (using his knowledge)
b) train & consult the users to forward his knowledge to the user

- all 'helping' actions by SC should be recorded in our incident management system.

SC is expected to :

a) create calls
b) follow the status of his calls
c) translate and communicate information between instant messaging system and user
d) follow up on tickets placed into his responsibility

- recurring tasks to help users should be followed up with creating instructions by SC to help users help themselves in such occurrences in the future
- SC should analyze & prioritize incidents and divide between single incidents, problems & change requests
- SC should be eager to help solving incidents, problems with his own knowledge as well as with fulfilling necessary tests
- SC should document his work according to local requirements
- help create, amend and support following-IT guidelines
- during his work SC will communicate with central IT in Germany as well as local IT
- willingness to help with out-of-SAP IT tasks (e.g., ICS, Citrix 1st-level admin, PMC)

Further to this, following will be appreciated :

- 1C (8.1) Administration knowledge
- General 1C (8.1) usage knowledge
- ITIL knowledge

Best Regards, Liliana Chizhova.
Assistant of recruitment specialist.
tel. + 7 495 980 76 06
fax: + 7 495 980 76 07
chizhova@avenir.ru